Terms & Conditions
Please take a moment to read through ALL of the Terms & Conditions before making your purchase.
By purchasing from CCKMERCH, you acknowledge, understand, and agree to ALL the terms stated below.
All products listed differ between pre-order and instock items.
Pre-order items require a waiting time of up to 3-4 weeks from the release date, not from the payment date.
Instocks can be found on the INSTOCKS page.
CCKMERCH will only keep your items for 1 month after arrival.
This period is calculated from the date of our collection email. No final warning will be given, and buyers are responsible for collecting their items before the deadline.
ONLY PLACE YOUR ORDER IF YOU ARE 100% SURE.
All payments must be completed within 24 hours or by the preorder deadline stated.
STRICTLY NO CANCELLATION OR REFUNDS AFTER ORDER IS PLACED.
Refunds or cancellations will only be considered if the product(s) is/are out of stock. In such cases, a full refund will be provided for the out-of-stock item(s).
ALL PRICES ARE ONE-TIME PAYMENTS.
However, please note that in some cases, a top-up may be required if the purchased product exceeds its estimated weight or if there is an increase in shipping fees.
PRICES OF PREORDERS/INSTOCKS ARE NON-NEGOTIABLE.
The displayed prices are fixed and cannot be changed.
COLLECTION/ARRIVAL NOTIFICATION WILL ONLY BE SENT ONCE ALL ITEMS IN THE ORDER HAVE ARRIVED.
The collection/arrival email will be sent only once all pre-order items in the order have arrived. Please place separate orders for multiple pre-order items if you wish to collect them individually.
If your order includes both instock and pre-order items, your shipment will only be sent out or ready for collection once all the pre-order items are in stock.
POSTER(S) & PREORDER BENEFIT(S) ARE GIVEN BASED ON A FIRST-COME, FIRST-SERVED BASIS ACCORDING TO WHEN PAYMENT IS RECEIVED.
Posters and preorder benefits are limited to pre-orders in most cases. To increase your chances of securing them, it is strongly advisable to place your order before the stated deadline. No refund will be given if they are unavailable for your order.
ALL PRODUCTS ARE FACTORY SEALED. The delivery and outer packaging serve as protective agents to safeguard your purchased product(s).
Please note that discolouring, scratches, or dents may be present on the products, inclusions, or plastic wrapping due to the factory manufacturing process. No exchanges or refunds will be allowed for such instances (e.g., discolouring, scratches, dented areas on sealed albums, scratches on photocards, missing inclusions, or loose wrapping caused by the manufacturer).
PRODUCT CONTENT IS SUBJECT TO CHANGE.
Product contents are determined by the respective company. All items are factory-sealed, and CCKMERCH will not be responsible for any manufacturing errors or damages (e.g., missing content, internal damages). No exchanges or refundswill be given for issues deemed as manufacturing errors.
PLEASE CHECK THAT ALL ITEMS ARE IN GOOD CONDITION AND THAT YOU HAVE RECEIVED ALL ITEMS BEFORE LEAVING THE COLLECTION VENUE.
No exchanges or refunds will be given for any products that are found to be damaged or missing after leaving the collection venue.
CCKMERCH IS COMMITTED TO ENSURING ITEMS ARE PREPARED FOR DELIVERY.
Thick bubble wrap is used to protect all our products during shipping. CCKMERCH will not be liable for any lost or damaged parcels in transit.
Please opt for courier or registered mailing to ensure your parcels are trackable. If you wish to avoid damage to your poster(s), please purchase a poster tube.
Any returned packages due to unclaimed items or incorrect addresses will incur an additional charge. Video proof MUST be provided for any missing orders in the package.
By purchasing from CCKMERCH, you acknowledge that you have read, understood, and agreed to ALL terms and conditions stated above.
CCKMERCH reserves the right to amend the terms and conditions from time to time without prior notice.
For any inquiries, please direct them to cckmerchs@gmail.com. Thank you.